CloudSync client software issues

Modified on Tue, 5 Apr, 2016 at 3:32 PM

Based upon supporting some "real life" scenarios where the CloudSync software has been installed onto Windows computers, here's our top solutions for overcoming any strange software issues:


Symptom: software client fails to install

Solution: Please ensure that Cloudsync is not running, if it is please right click on the system-tray icon and select 'Exit'.

You will first need to ensure that you have to enable the view of Hidden folders, you can do this by opening Windows explorer, Start > File Explorer.

At top click on View > Options > Change folder and search options

In the options window click the View tab and select 'Show hidden files, folders, and drives'.

Browse to C:\Users\XXUSERNAMEXX\AppData\Local\ and delete the folder called Cloudsync


You'll also need to delete the Cloudsync folder located in the Program files folder, it is usually located at:

C:\Program Files (x86)\Cloudsync\ ...but can also be located at C:\Program Files\Cloudsync\


Once you've deleted all these references please reboot the computer.



Symptom: software client exits (or crashes)

Solution - part1: Please re-register (repair) the Windows Volume Shadow Copy Service (VSS). We have created a .BAT file which will automatically re-register the components for you (attached to this article - VSSreg.zip). If you still experience the symptoms then you may also need to implement part 2 of our solution.

Solution - part2: Please update the OpenSLL components with the latest versions. The latest files can be downloaded from https://github.com/openssl-net/openssl-net/tree/master/native/windows/x86 or other free online sources (archive copies are attached to this article, v.1.0.2.1, OpenSSL-DLLs.zip) - the two files required are libeay32.dllssleay32.dll. Overwrite these two files into the following folder: C:\Program Files (x86)\CloudSync\ 

Once the files have been updated, simply reboot the computer.



If we become aware of any other obscure symtoms/solutions such as above then we'll update this article accordingly...

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