OpenReach

OpenReach RAMS (Risk Assessment and Method Statement)
Overview: When a customer's order requires installation of a new line, circuit, socket or equipment then an OpenReach employee may need to visit the pr...
Tue, 20 Apr, 2021 at 1:03 PM
Losing CP notification
Overview: when you move your line and/or broadband services to us you may need to inform your existing provider (called the "losing CP") so that t...
Mon, 8 Feb, 2021 at 6:01 PM
Missed OpenReach appointment: dispute process
Overview: if an appointment for an OpenReach engineer is missed or cut-short, despite the OpenReach engineer attending, then a missed appointment fee is inc...
Mon, 12 Oct, 2020 at 10:06 AM
OpenReach Master Socket for SoGEA
Overview: SoGEA 160 Mbps and 330 Mbps variants come with a dedicated socket & OpenReach modem, but the more common 80 Mbps SoGEA (widely available) requ...
Thu, 30 Sep, 2021 at 2:42 PM
OpenReach: Care levels
Overview: definition of OpenReach care levels, with definitions and expectations of reporting times and resolution times. These care levels only apply to th...
Fri, 24 Dec, 2021 at 5:19 PM