Outages and emergency maintenance 9

• 2022-02-18: Storm Dudley - OpenReach warning
• BT live service status
• 2021-08: August COVID update (OpenReach)
• 2021-01-06: OpenReach COVID alert ⚡ ▷Video
• 2020-08-13: Thunderstorm repairs - live BT updates

View all 9

Latest News 11

• 2022-03: Block Russia and Belarus
• 2025: copper phone line switch off
• Microsoft 365 price increase 2022: "Hold that price!"
• 2021 Last orders for fixed line broadband
• July 2021: Hardware supply contingencies ⚡

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FAQ 3

• How do I view my invoices?
• BT Service Level options
• Making payment

Getting in touch 7

• Ticket support
• Telephone support
• Live chat
• Remote desktop support
• www.internetservices.eu.com

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Terms and Conditions 0

5G and 4G 11

• Adult content filter (5G and 4G)
• Huawei HiLink (Mobile WiFi) app
• Firmware upgrade for Huawei B2368
• Huawei B2368 antenna-modem PoE combo kit
• 4G and 5G "default address": data protection

View all 11

FTTC 12

• Reporting a FTTC fault
• FTTC setup guide
• How to ensure DSL filtering alongside an alarm
• BT Wholesale address checker
• RIPE IP request form

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FTTP 7

• What is "FTTP" compared to "FTTP on Demand"?
• FTTP: OpenReach ONT
• FTTP on Demand (FTTPoD)
• OpenReach FTTP map (live)
• BT Enhanced Care

View all 7

SD-WAN 7

• SD-WAN setting for MTU 1452
• SD-WAN hardware diagram - 2x
• Factory reset SD-WAN box
• SD-WAN diagram for LTE (5G and 4G)
• SD-WAN compatible hardware

View all 7

Diagnostics 18

• Diagnostic environment - with network monitoring
• British Telecom service status
• What is my IP address?
• BT Wholesale speedtest
• Speed test from within a router - no PC

View all 18

Speed test 2

• Test your Internet speed
• Netflix: fast.com

IPStream 5

• Fault reporting for IPStream
• Microfilter Guide
• What are the test login details?
• Quick guide to ADSL Ceases
• SIM Orders

LLU2 3

• Fault reporting for LLU
• Micro-filter guide
• Quick guide to ADSL Ceases

Firewalls 2

• Requesting changes to a firewall
• Content filtering: "false positives"

Downloads 1

• Turbo: enjoy up to 90% faster internet on slow connections

DIA 1

• Linksys LRT224

WiFi guides 1

• Wi-Fi EasyMesh™

Office 365 training videos 14

• Get to know Office 365: video 1 of 5
• Get to know Office 365: video 2 of 5 (Outlook)
• Get to know Office 365: video 3 of 5 (Web Apps)
• Get to know Office 365: video 4 of 5 (OneDrive)
• Get to know Office 365: video 5 of 5 (Lync)

View all 14

Office 365 migration and setup 17

• OneDrive for Business - include Desktop files
• Migrate away from a server domain to a "stand-alone" PC
• Your Office 365 order
• Assess files in readiness to move to OneDrive for Business
• Migrating email to Exchange Online with PST files

View all 17

Office 365 for Administrators 29

• Connect to Exchange Online via PowerShell
• Office 365: Add an email forwarder to an external email address
• Configure DNS zone for using your own domain name with Office 365
• Hybrid - Office 365 side-by-side with a 3rd-party email server
• Windows 10 Single-Sign-On using Office 365 account

View all 29

Office 365 usage tips 6

• Office 365 keyboard shortcuts
• Outlook desktop software - specify the correct address book
• Use your phone to scan in documents with the Lens app
• Outlook Web App - add shared mailbox
• MFA: Multi-Factor Authentication

View all 6

O365 Product Details 2

• Exchange Online Kiosk
• O365 Security and Legal

Windows 10 1

• Free upgrade from Window 7 or 8 to Windows 10

VoIP PBX 3

• Personal mailbox management
• GS Wave app - installation on your smartphone
• SIP Trunk config: non-static-IP trunks

Cloud Voice 16

• Number porting form (CLoA)
• Yealink T46S handset guide
• Voice recordings app
• Provision Cisco ATA with Cloud Voice
• Cloud Voice - mobile app + web portal

View all 16

Cloud Voice Go 2

• Compatible DECT phones (Cloud Voice Go)
• Cloud Voice Go: manual configuration

User guides 2

• Mobile voicemail & diverts
• Engineer (USSD) codes for mobile handsets

Address tools 1

• Royal Mail PAF file (Postcode Address File)

OpenReach 5

• OpenReach RAMS (Risk Assessment and Method Statement)
• Losing CP notification
• Missed OpenReach appointment: dispute process
• OpenReach Master Socket for SoGEA
• OpenReach: Care levels

Cloud Sync Products 14

• CloudSync data products - comparison chart
• CloudSync backup of PST files
• CloudSync mobile apps
• CloudSync on Microsoft servers
• CloudSync scheduled backup

View all 14

OSBM Backup 3

• Bare metal restore using Online Backup Manager
• Difference between compressed and uncompressed quota
• Re grading data backup accounts

Pro Bundle 1

• Pro Bundle - marketing materials

Server Backup 2

• Server Backup - marketing materials
• Server Backup URL

Email 11

• Email settings for "Basic Linux" email accounts
• Email problems - further investigation
• Configure SmarterMail email accounts
• Configure SmarterMail email account on Android phone
• Microsoft Connectivity Analyzer

View all 11

Hosting 4

• PHP info
• PHP remote test
• PHP MySQL response time tester
• PHP redirect

WordPress 2

• WordPress - self-editing
• How do I install WordPress and manage MySQL DB?

Free security software 2

• Free online scanners
• Reporting cyber crime to UK police

Remote access 6

• Technicolor routers: remote access & local access
• Technicolor: block and enable ALL users on a router
• L2TP client: MikroTik
• L2TP client: Teltonika
• Windows L2TP VPN client: allow Internet browsing

View all 6

Products and pricing 2

• 2017 wholesale portfolio
• Old Control Panel - log in using modern browsers

Windows 10/11 3

• How to start Windows 10 in “Safe Mode with Networking”
• Quick Assist
• Create local admin account using only ConnectWise

Alerts archive 2

• 2020-03-22 MAJOR INCIDENT: DDoS
• 17-Oct-2019: "H3G" network offline!