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Outages and emergency maintenance
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BT live service status
2021-01-06: OpenReach COVID alert ⚡ ▷Video
2020-08-13: Thunderstorm repairs - live BT updates
2020-07-14: BT RADIUS servers offline
2020-06-01: BT reduced termination fees during COVID situation
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General
Latest News
7
Broadband fault escalation improved
Windows 10 hotfix for slow WiFi (June 2017)
(Incident update IMT1975) - Connectivity Issues BTW connections
GDPR Privacy policy update
Repair MBORC Declaration - Updated
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FAQ
3
How do I view my invoices?
BT Service Level options
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Getting in touch
7
Ticket support
Telephone support
Live chat
Remote desktop support
www.internetservices.eu.com
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Terms and Conditions
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Office 365
Office 365 training videos
14
Get to know Office 365: video 1 of 5
Get to know Office 365: video 2 of 5 (Outlook)
Get to know Office 365: video 3 of 5 (Web Apps)
Get to know Office 365: video 4 of 5 (OneDrive)
Get to know Office 365: video 5 of 5 (Lync)
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Office 365 migration and setup
17
OneDrive for Business - include Desktop files
Migrate away from a server domain to a "stand-alone" PC
Your Office 365 order
Assess files in readiness to move to OneDrive for Business
Migrating email to Exchange Online with PST files
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Office 365 for Administrators
28
Connect to Exchange Online via PowerShell
Office 365: Add an email forwarder to an external email address
Configure DNS zone for using your own domain name with Office 365
Hybrid - Office 365 side-by-side with a 3rd-party email server
Windows 10 Single-Sign-On using Office 365 account
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Office 365 usage tips
6
Office 365 keyboard shortcuts
Outlook desktop software - specify the correct address book
Use your phone to scan in documents with the Lens app
Outlook Web App - add shared mailbox
MFA: Multi-Factor Authentication
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O365 Product Details
2
Exchange Online Kiosk
O365 Security and Legal
Windows 10
1
Free upgrade from Window 7 or 8 to Windows 10
Internet Connections
5G and 4G
11
Adult content filter (5G and 4G)
Huawei HiLink (Mobile WiFi) app
Firmware upgrade for Huawei B2368
Huawei B2368 antenna-modem PoE combo kit
4G and 5G "default address": data protection
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FTTC
12
Reporting a FTTC fault
FTTC setup guide
How to ensure DSL filtering alongside an alarm
BT Wholesale address checker
RIPE IP request form
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FTTP
5
What is "FTTP" compared to "FTTP on Demand"?
FTTP: OpenReach ONT
FTTP on Demand (FTTPoD)
OpenReach FTTP map (live)
BT Enhanced Care
SD-WAN
6
SD-WAN setting for MTU 1452
SD-WAN hardware diagram - 2x
Factory reset SD-WAN box
SD-WAN diagram for LTE (5G and 4G)
SD-WAN compatible hardware
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Diagnostics
18
Diagnostic environment - with network monitoring
British Telecom service status
What is my IP address?
BT Wholesale speedtest
Speed test from within a router - no PC
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Speed test
2
Test your Internet speed
Netflix: fast.com
IPStream
5
Fault reporting for IPStream
Microfilter Guide
What are the test login details?
Quick guide to ADSL Ceases
SIM Orders
LLU2
3
Fault reporting for LLU
Micro-filter guide
Quick guide to ADSL Ceases
Firewalls
2
Requesting changes to a firewall
Content filtering: "false positives"
Downloads
1
Turbo: enjoy up to 90% faster internet on slow connections
DIA
1
Linksys LRT224
Data Backup
Cloud Sync Products
14
CloudSync data products - comparison chart
CloudSync backup of PST files
CloudSync mobile apps
CloudSync on Microsoft servers
CloudSync scheduled backup
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OSBM Backup
3
Bare metal restore using Online Backup Manager
Difference between compressed and uncompressed quota
Re grading data backup accounts
Pro Bundle
1
Pro Bundle - marketing materials
Server Backup
2
Server Backup - marketing materials
Server Backup URL
Hosting and Email
Email
10
Email settings for "Basic Linux" email accounts
Email problems - further investigation
Configure SmarterMail email accounts
Configure SmarterMail email account on Android phone
Microsoft Connectivity Analyzer
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Hosting
4
PHP info
PHP remote test
PHP MySQL response time tester
PHP redirect
WordPress
2
WordPress - self-editing
How do I install WordPress and manage MySQL DB?
Security
Free security software
2
Free online scanners
Reporting cyber crime to UK police
Remote access
5
Technicolor routers: remote access
Technicolor: block and enable ALL users on a router
L2TP client: MikroTik
L2TP client: Teltonika
Windows L2TP VPN client: allow Internet browsing
Wholesale
Products and pricing
2
2017 wholesale portfolio
Old Control Panel - log in using modern browsers
PSTN Telephone lines
Address tools
1
Royal Mail PAF file (Postcode Address File)
OpenReach
3
OpenReach RAMS (Risk Assessment and Method Statement)
Losing CP notification
Missed OpenReach appointment: dispute process
VoIP
VoIP PBX
2
Personal mailbox management
GS Wave app - installation on your smartphone
Cloud Voice
11
Number porting form (CLoA)
Yealink T46S handset guide
Voice recordings app
Provision Cisco ATA with Cloud Voice
Cloud Voice - mobile app + web portal
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Device support
Windows 10
2
How to start Windows 10 in “Safe Mode with Networking”
Quick Assist
Archive
Alerts archive
2
2020-03-22 MAJOR INCIDENT: DDoS
17-Oct-2019: "H3G" network offline!
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