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Knowledge base
Alerts
Outages and emergency maintenance
9
2022-02-18: Storm Dudley - OpenReach warning
BT live service status
2021-08: August COVID update (OpenReach)
2021-01-06: OpenReach COVID alert ⚡ ▷Video
2020-08-13: Thunderstorm repairs - live BT updates
View all 9
General
Latest News
11
2022-03: Block Russia and Belarus
2025: copper phone line switch off
Microsoft 365 price increase 2022: "Hold that price!"
2021 Last orders for fixed line broadband
July 2021: Hardware supply contingencies ⚡
View all 11
FAQ
3
How do I view my invoices?
BT Service Level options
Making payment
Getting in touch
7
Ticket support
Telephone support
Live chat
Remote desktop support
www.internetservices.eu.com
View all 7
Terms and Conditions
0
Internet Connections
5G and 4G
11
Adult content filter (5G and 4G)
Huawei HiLink (Mobile WiFi) app
Firmware upgrade for Huawei B2368
Huawei B2368 antenna-modem PoE combo kit
4G and 5G "default address": data protection
View all 11
FTTC
12
Reporting a FTTC fault
FTTC setup guide
How to ensure DSL filtering alongside an alarm
BT Wholesale address checker
RIPE IP request form
View all 12
FTTP
7
What is "FTTP" compared to "FTTP on Demand"?
FTTP: OpenReach ONT
FTTP on Demand (FTTPoD)
OpenReach FTTP map (live)
BT Enhanced Care
View all 7
SD-WAN
7
SD-WAN setting for MTU 1452
SD-WAN hardware diagram - 2x
Factory reset SD-WAN box
SD-WAN diagram for LTE (5G and 4G)
SD-WAN compatible hardware
View all 7
Diagnostics
18
Diagnostic environment - with network monitoring
British Telecom service status
What is my IP address?
BT Wholesale speedtest
Speed test from within a router - no PC
View all 18
Speed test
2
Test your Internet speed
Netflix: fast.com
IPStream
5
Fault reporting for IPStream
Microfilter Guide
What are the test login details?
Quick guide to ADSL Ceases
SIM Orders
LLU2
3
Fault reporting for LLU
Micro-filter guide
Quick guide to ADSL Ceases
Firewalls
2
Requesting changes to a firewall
Content filtering: "false positives"
Downloads
1
Turbo: enjoy up to 90% faster internet on slow connections
DIA
1
Linksys LRT224
WiFi
WiFi guides
1
Wi-Fi EasyMesh™
Office 365
Office 365 training videos
14
Get to know Office 365: video 1 of 5
Get to know Office 365: video 2 of 5 (Outlook)
Get to know Office 365: video 3 of 5 (Web Apps)
Get to know Office 365: video 4 of 5 (OneDrive)
Get to know Office 365: video 5 of 5 (Lync)
View all 14
Office 365 migration and setup
17
OneDrive for Business - include Desktop files
Migrate away from a server domain to a "stand-alone" PC
Your Office 365 order
Assess files in readiness to move to OneDrive for Business
Migrating email to Exchange Online with PST files
View all 17
Office 365 for Administrators
29
Connect to Exchange Online via PowerShell
Office 365: Add an email forwarder to an external email address
Configure DNS zone for using your own domain name with Office 365
Hybrid - Office 365 side-by-side with a 3rd-party email server
Windows 10 Single-Sign-On using Office 365 account
View all 29
Office 365 usage tips
6
Office 365 keyboard shortcuts
Outlook desktop software - specify the correct address book
Use your phone to scan in documents with the Lens app
Outlook Web App - add shared mailbox
MFA: Multi-Factor Authentication
View all 6
O365 Product Details
2
Exchange Online Kiosk
O365 Security and Legal
Windows 10
1
Free upgrade from Window 7 or 8 to Windows 10
VoIP
VoIP PBX
3
Personal mailbox management
GS Wave app - installation on your smartphone
SIP Trunk config: non-static-IP trunks
Cloud Voice
16
Number porting form (CLoA)
Yealink T46S handset guide
Voice recordings app
Provision Cisco ATA with Cloud Voice
Cloud Voice - mobile app + web portal
View all 16
Cloud Voice Go
2
Compatible DECT phones (Cloud Voice Go)
Cloud Voice Go: manual configuration
Mobile
User guides
2
Mobile voicemail & diverts
Engineer (USSD) codes for mobile handsets
PSTN Telephone lines
Address tools
1
Royal Mail PAF file (Postcode Address File)
OpenReach
5
OpenReach RAMS (Risk Assessment and Method Statement)
Losing CP notification
Missed OpenReach appointment: dispute process
OpenReach Master Socket for SoGEA
OpenReach: Care levels
Data Backup
Cloud Sync Products
14
CloudSync data products - comparison chart
CloudSync backup of PST files
CloudSync mobile apps
CloudSync on Microsoft servers
CloudSync scheduled backup
View all 14
OSBM Backup
3
Bare metal restore using Online Backup Manager
Difference between compressed and uncompressed quota
Re grading data backup accounts
Pro Bundle
1
Pro Bundle - marketing materials
Server Backup
2
Server Backup - marketing materials
Server Backup URL
Hosting and Email
Email
11
Email settings for "Basic Linux" email accounts
Email problems - further investigation
Configure SmarterMail email accounts
Configure SmarterMail email account on Android phone
Microsoft Connectivity Analyzer
View all 11
Hosting
4
PHP info
PHP remote test
PHP MySQL response time tester
PHP redirect
WordPress
2
WordPress - self-editing
How do I install WordPress and manage MySQL DB?
Security
Free security software
2
Free online scanners
Reporting cyber crime to UK police
Remote access
6
Technicolor routers: remote access & local access
Technicolor: block and enable ALL users on a router
L2TP client: MikroTik
L2TP client: Teltonika
Windows L2TP VPN client: allow Internet browsing
View all 6
Wholesale
Products and pricing
2
2017 wholesale portfolio
Old Control Panel - log in using modern browsers
Device support
Windows 10/11
3
How to start Windows 10 in “Safe Mode with Networking”
Quick Assist
Create local admin account using only ConnectWise
Archive
Alerts archive
2
2020-03-22 MAJOR INCIDENT: DDoS
17-Oct-2019: "H3G" network offline!
Help Desk Software
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