It's a seemly "rookie" mistake...made by the experienced, long-timers: failure to check for Windows 7 SP1. Without Windows 7 Service Pack 1 users will not be able to have the Office 365 desktop software installed. Here's the link to obtain SP1 for Windows 7:
http://windows.microsoft.com/en-gb/windows/service-packs-download#sptabs=win7
This is something that each Windows 7 user can install themselves. A quick way for a user to find out if they have SP1 is to click Start and type in winver, then press the Enter key:
...the results for system without SP1 and with SP1 look like this:
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