Passwords - enable Self-Service password-resets

Modified on Thu, 24 Nov 2016 at 06:16 PM

Overview: Administrators can enable "Self-Service" password resets for users of Microsoft Office 365 (and Azure AD accounts). This prompts each user to provide a mobile phone number and validate by responding to an SMS message (TXT message). Should the user forget their password or otherwise become locked-out, Administrators can continue sipping their coffee whilst the user is able to reset their password on their own! Here's how to enable this feature:


Begin by logging into the portal as an administrator, then selecting Admin > Security & privacy, then click the link to the Azure AD admin centre


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If you have not yet configured the Azure AD settings, which are free to setup, then it can take several minutes for the Azure AD control panel to populate; if asked for an email address we recommend using the same login as the Office 365 portal admin account.

Once logged into the Azure AD portal, select Azure Active Directory > Overview, and click the link Self-service password reset


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When the Password Reset card-container is displayed, click Properties and then Everyone. Finally, click Save. When each user next authenticates, such as by logging in at http://portal.office.com, then they'll be prompted to enter/validate their mobile number ready for self-service password resets.


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