BT Wholesale speed tests are logged to a special diagnostic server; performing the speed test will enable us to optimize your line and also can be used as evidence of slow speeds, requiring a swift resolution. If you're asked to carry out a speed test please proceed as outlined below. Please Copy & Paste the following and populate with your details and results:
Tip: to start Windows 10 in "Safe Mode with Networking" see this article: https://internetservices.freshdesk.com/en/support/solutions/articles/5000857420-how-to-start-windows-10-in-%E2%80%9Csafe-mode-with-networking%E2%80%9D
### ----- Begin Copy & Paste ----- ### Question 1: Diagnostics environment during the test? YES/NO (Definition: only 1 device connected, via Ethernet cable; WiFi OFF; router rebooted; computer rebooted, preferably into "Safe Mode with Networking") Question 2: Router make: Question 3: Router model: Question 4: Computer operating system: Question 5: Default gateway (if known): Question 6: Date: Question 7a: Test 1 time: Question 7b: Test 1 ping: Question 7c: Test 1 download: Question 7d: Test 1 upload: Question 8a: Test 2 time: Question 8b: Test 2 ping: Question 8c: Test 2 download: Question 8d: Test 2 upload Question 9a: Test 3 time: Question 9b: Test 3 ping: Question 9c: Test 3 download: Question 9d: Test 3 upload ### ----- End Copy & Paste ----- ###
Run speed test at www.speedtest.btwholesale.com
Go to http://www.speedtest.btwholesale.com in your browser and click Go
Wait for the download and upload speed tests to complete
Make a note of the ping, download, and upload results; reply to any request we may have made with the date/time of the speed test, together with the results and report back to us.
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