CloudSync client software issues

Based upon supporting some "real life" scenarios where the CloudSync software has been installed onto Windows computers, here's our top solutions for overcoming any strange software issues:

Symptom: software client fails to install

Solution: Please ensure that Cloudsync is not running, if it is please right click on the system-tray icon and select 'Exit'.

You will first need to ensure that you have to enable the view of Hidden folders, you can do this by opening Windows explorer, Start > File Explorer.

At top click on View > Options > Change folder and search options

In the options window click the View tab and select 'Show hidden files, folders, and drives'.

Browse to C:\Users\XXUSERNAMEXX\AppData\Local\ and delete the folder called Cloudsync

You'll also need to delete the Cloudsync folder located in the Program files folder, it is usually located at:

C:\Program Files (x86)\Cloudsync\ ...but can also be located at C:\Program Files\Cloudsync\

Once you've deleted all these references please reboot the computer.

Symptom: software client exits (or crashes)

Solution - part1: Please re-register (repair) the Windows Volume Shadow Copy Service (VSS). We have created a .BAT file which will automatically re-register the components for you (attached to this article - VSSreg.zip). If you still experience the symptoms then you may also need to implement part 2 of our solution.

Solution - part2: Please update the OpenSLL components with the latest versions. The latest files can be downloaded from https://github.com/openssl-net/openssl-net/tree/master/native/windows/x86 or other free online sources (archive copies are attached to this article, v.1.0.2.1, OpenSSL-DLLs.zip) - the two files required are libeay32.dll & ssleay32.dll. Overwrite these two files into the following folder: C:\Program Files (x86)\CloudSync\ 

Once the files have been updated, simply reboot the computer.

If we become aware of any other obscure symtoms/solutions such as above then we'll update this article accordingly...