FTTP home install: What to expect

Modified on Fri, 26 Jun at 4:14 PM

What to expect on the day of installation, and what you can do to prepare for the visit of the Openreach engineer.

	If you rent your property, you have your landlord’s permission for any drilling inside or outside.
	A decision maker over the age of 18 is there throughout the whole appointment.
	Our engineer can access the outside of your property if external work is required.
	You let us know about anything that could prevent us from connecting you on the appointed day.

Assessment and most suitable route If drilling or digging is required, your engineer will ask you to sign a permission form before starting.
	Installing fibre from overhead or underground We’ll bring the fibre cable from a nearby pole or underground to a small junction box fitted on your external wall. In some cases, the work may be more complex and require a follow-up appointment.
Working inside your property We’ll run a cable from the external junction box to the Optical Network Terminal (ONT) inside your home. The ONT connects to your router and brings Full Fibre into your property. Both should be positioned close together and near the double power sockets you prepared earlier.
The Optical Network Terminal (ONT) sits inside your property and connects to the external junction box. It’s where your broadband service enters your home. Once installed, you can connect it to your router and start using your broadband package.	[ External CSP point fitted to outside of property ]