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Information on FTTC setup and reporting a fault.

Reporting a FTTC fault
To escalate a FTTC fault we need the following details: Customers should always do everything within their control to ensure the problem is not caused by ...
Tue, 18 Nov, 2014 at 11:14 PM
FTTC setup guide
After obtaining a suitable VDSL router, and ensuring that the DSL filter is into the master socket*, the following settings should provide optimal perf...
Sat, 11 May, 2019 at 9:52 PM
How to ensure DSL filtering alongside an alarm
If you intend to subscribe to our fibre broadband service (FTTC*) on the same telephone line that has an alarm** fitted, then please read and act upon this ...
Fri, 25 Sep, 2015 at 5:12 PM
BT Wholesale address checker
Please use the following link to verify an address against the information held on BT's central database:
Wed, 7 Oct, 2015 at 5:11 PM
RIPE IP request form
Due to changes with Ripe (The European IP number authority), we are now required to perform strict auditing of IP block requests. Due to this, we...
Sat, 26 Dec, 2015 at 3:40 PM
SoGEA approved routers
As of March 2016 BT OpenReach require VDSL routers to be supplied to End Users of all BT fibre (FTTC) installations. However, they have strict requireme...
Fri, 13 Nov, 2020 at 10:55 AM
FTTC network diagram
Download a helpful PDF document containing a detailed FTTC network diagram
Tue, 29 Mar, 2016 at 1:18 PM
OfCom RID application
In order to place orders as an official Ofcom reseller, resellers will need to register and obtain an RID; see link below. This is not required for normal o...
Fri, 27 Jan, 2017 at 6:16 PM
Sim Orders
Simultaneous orders What is a simultaneous provide? This is where a customer places a PSTN and broadband order together, either with the same or different p...
Wed, 22 Feb, 2017 at 4:31 PM
G.Fast availability
G.Fast services use VDSL2 over FTTC lines to provide up to 330 mbps down and up to 50 mbps upstream. You can check availability with an address (enter post...
Wed, 24 Jan, 2018 at 1:18 PM