Overview: this is the latest notification that we have from OpenReach today, which impacts certain types of work and installations. Once you've watched it, send an SMS to 07800008118 from your mobile if you have a visit booked - this ensures that the visit will go ahead.
OpenReach (6th January, 2021)The UK Prime Minister has announced a new lockdown in England to tackle the rise in Covid-19 cases. A national lockdown in Scotland was also announced, with Wales and Northern Ireland both already under similar lockdown restrictions. What this means for us in OpenreachThe provision of critical national infrastructure is key to keeping the UK connected and for that reason our people are classified as key workers. The Government is clear that, as a result, we can continue to go into homes and businesses to undertake essential work. As always, the safety of your customers and our engineers remains our number one priority and our learning from the first national lockdown is that we are exposed to fluctuating resource availability. It is with this in mind that we are taking action, further limiting our engineers’ time in homes and businesses and delaying non-urgent provision work, e.g. some broadband upgrades to ultrafast. Key changes we are putting in place from 6th January 2021, until further notice, are as follows: For Service Delivery (SD) – Consumer residentialWe will remain in Amber status working across the UK, with processes remaining unchanged for most journeys, specifically:
However, we will introduce the following changes for ultrafast products – FTTP, Gfast and SOGfast:
For Fibre and Network Delivery (FND) – Ethernet and business connectivityWe will move to Amber status working across the UK, with effect from 6th January 2021, with the following provisions:
Our engineers will continue to carry out a personal risk assessment and maintain the current safety guidelines. We appreciate your understanding of the need to make these changes. We would also like to thank you for your support in enabling us to provide the best possible service in these challenging conditions, whilst really helping us to ensure the time spent in end customer premises is as brief as possible and only when absolutely essential. We will provide further details shortly. We are monitoring the situation closely and will continue to review our approach on a regular basis. |
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