2024-07-19: Global IT outage affecting some BT Wholesale services

MULTIPLE APPLICATIONS

Incident

Hello,

We are currently experiencing issues with multiple applications that will affect our ability to serve customers. This may also impact order and fault journeys.

Our support teams are investigating and we apologise for any inconvenience that this may cause. We will aim to provide a further update in 2 hours.

Please do not reply to this message as it has been sent from an unmonitored inbox.

If you don't want to receive any more of these emails, then please contact us at broadband****@bt.com. 

Thanks,

V****** P******

Director Service Operations

BTWholesale Customer Service

T: +44800 783 **** option one

E: broadband******@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.