Overview: This is an OpenReach update further to the video and article at https://internetservices.freshdesk.com/en/support/solutions/articles/5000865631-2021-01-06-openreach-covid-alert-%E2%9A%A1-%E2%96%B7video


If we are installing a new line or carrying our an upgrade/works on an existing line then this article applies to you. You will likely have a scheduled appointment for an OpenReach visit to your site, and you will need to consider the following questions. Please also see the attached OpenReach document "Covid-19 Working practices" (26th July 2021)

Fibre and 1 Gbps+ installations

✔ Good news: Fibre and Network Delivery (FND) operations will continue working at green across the UK.

Copper (SoGEA) and low-bandwidth Ethernet (under 1 Gbps)

For everyone’s safety, OpenReach are operating a clear room policy so we’ll ask the end customer to stay in a different room, maintain social distancing, open the windows if possible and follow the usual hygiene procedures (PPE).

Questions to ask:

  • Have you or anyone else living/working here been diagnosed with COVID-19 or have been asked to self-isolate?
  • Do you or anyone else here have flu-like symptoms?
  • Have you or anyone else living/working here received an NHS letter confirming you’re classified as an extremely vulnerable person?
If the answer to any of the above is "Yes", then the OpenReach engineer may not be able to enter the premises.

Please see attached PDF for more details.