2021-08: August COVID update (OpenReach)

Overview: This is an OpenReach update further to the video and article at https://internetservices.freshdesk.com/en/support/solutions/articles/5000865631-2021-01-06-openreach-covid-alert-%E2%9A%A1-%E2%96%B7video

Audience

If we are installing a new line or carrying our an upgrade/works on an existing line then this article applies to you. You will likely have a scheduled appointment for an OpenReach visit to your site, and you will need to consider the following questions. Please also see the attached OpenReach document "Covid-19 Working practices" (26th July 2021)

Fibre and 1 Gbps+ installations

✔ Good news: Fibre and Network Delivery (FND) operations will continue working at green across the UK.

Copper (SoGEA) and low-bandwidth Ethernet (under 1 Gbps)

For everyone’s safety, OpenReach are operating a clear room policy so we’ll ask the end customer to stay in a different room, maintain social distancing, open the windows if possible and follow the usual hygiene procedures (PPE).

If the answer to any of the above is "Yes", then the OpenReach engineer may not be able to enter the premises.

Please see attached PDF for more details.