Telephone support

Modified on Sun, 24 Mar, 2019 at 7:11 PM

What to expect from telephone support


You can call us anytime on 02920 03 03 03


The initial greeting will present 3 options:

  1. Sales
  2. Support
  3. Accounts


The front-line telephone support staff will attempt to connect you to an available representative. Support staff focus on a queue of support tickets, handled in order and then based upon urgency. If no one is currently available to take you call, the front-line telephone staff will submit a ticket on your behalf; feel free to take your time explaining to our friendly staff the exact nature of your request - they will carefully enter these details into a Support Ticket on your behalf. Please try to give as many forms of contact as possible, including a mobile number. We aim to give proportionate response times - urgent calls are responded to immediately; all calls are attended to within 2 hours.
Once your ticket is in the queue then the support staff will handle your request, returning your call if asked to do so. All solutions are completed online and a reply sent by email, but we may also send a TXT (sms) message, especially where your actual email service requires a solution! If requested, we will always return your call. No ticket is closed (and locked) without your express approval - you can re-open a ticket at any time should you require further assistance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article