As of March 2016 BT OpenReach require VDSL routers to be supplied to End Users of all BT fibre (FTTC) installations. However, they have strict requirements as to which equipment is "approved". The OpenReach documents (SIN 498) can be viewed here: https://www.openreach.co.uk/cpportal/help/suppliers-information-notes-(sins)

(There is a more technical document here: https://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/ProcessGuideforCPEeModemConformanceTestingIssue1.3.pdf)

This is the current list (August 2023 of "approved" equipment that BT have published (see attachments at the end of this article). We are aware of many more VDSL routers that work perfectly well with BT fibre (FTTC), however it is important to note that BT OpenReach engineers may refuse to remain onsite to fix a fault if the equipment "does not meet the SIN 498 specifications"; the industry is awaiting further information to be published by BT OpenReach.

Link to current BT Wholesale list: LINK

All OpenReach SINs (Supplier Infomration Notes): https://www.openreach.co.uk/orpg/home/helpandsupport/sins/sins.do

2021 Update model DWA0120 now replaced with DGA0122 (additional PDF attached)

Our recommended router: Technicolor DWA0120 (see attached PDF) 

Grey port: RJ11 for FTTC & SoGEA up to 80 Mbps

Red port: RJ45 for G.Fast & FTTP up to 350 Mbps

Wireless on/off: this LED is a W-Fi ON/OFF button (press button 5 seconds)

Rear of model DGA0122:

Sample of advanced diagnostics and performance tuning using the Technicolor DWA0120 and DWA0122:

Using a 5G or 4G dongle

After inserting a mobile broadband dongle you may need to configure an APN in order to get a connection.

Click into the "Mobile" tile, then on the "Profiles" tab add a new profile:

Check the APN according to the SIM that we have sent you: https://internetservices.freshdesk.com/en/support/solutions/articles/5000822321-sim-markings-and-apn-settings 

Enter the APN details, then click the "+" icon to add the new profile:

You can return the the main page to verify signal quality and IP address. We recommend using the "Diagnostics" > "Ping "(tab) to ping 8.8.8.8 - this will verify that the router can reach Google's DNS servers. Feel free to raise a ticket is you need assistance with specific USB dongle and/or mobile SIM.

Editing the PPP username/password locally (if remote access not possible)

From a locally attached device (Wi-Fi or wired) go to http://192.168.1.1 and login with username engineer and the password is the Access Key (printed on the underside label and on the Wi-Fi card in the box)

Step 1: From the tile menu choose Internet Access

Step 2: Enter the new PPP username/password and click Save

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