Technicolor: block and enable ALL users on a router

Modified on Wed, 5 Jun at 2:14 PM

IMPORTANT

Do not phone us unless you are a current customer of "Internet Services EU"

We are not the manufacturer "Technicolor", we are an ISP that provide several brands of broadband router to our customers, including Technicolor routers.

Technicolor are a French manufacturer of broadband equipment, used by several ISPs including within the UK. Technicolor do not sell direct to the public or through online stores such as Amazon, instead providing customized equipment direct to ISPs. Therefore only your current ISP can provide support for Technicolor broadband and Wi-Fi (wifi) equipment. Technicolor do not have a public-facing website for support, do not provide firmware downloads to the public, nor do they publish user manuals for the public; for any support you must contact your ISP.

This article enables Admin users to remotely block (and enable) all users, instantly; this is an advantage over blocking at ISP level, which can take several hours to unblock.

All of our Technicolor routers ship with Remote Management hard-wired (even a router reset will preserve Remote Management).

How to access: httpS:// + ip address + /8443 ( Example: https://101.102.103.104:8443 )

The username is: remoteadmin

The password is: {please contact us for the specific hard-wired password for the device}

Overview of steps:

Block LAN
Disable WiFi
Reboot

Log into the router remotely and you are presented with the block menu:

From the main menu select Local Network, and uncheck Ethernet ports 1-3 [eth1, 2, 3] (disabling them), and set DHCP "OFF", then click Save

From the main menu select Wireless, and set Interface > Enabled "OFF", then click Save

Whilst still in Wireless, you'll probably also notice a second WiFi with "-5G" at the end; click it and disable it's interface too, also clicking Save; this is the "AC" WiFi, which operates on a different wavelength than the standard WiFi.

From the main menu select Gateway, and click Restart

Once rebooted and logged in, verify that no users are connected (they are blocked), as listed in the Devices section of the main menu

When you are ready to unblock (enable) the users, the process is similar to the above:

Log into router
Go to Wireless and enable the interface (click Save)
- Remember to also click the "-5G" wireless ("AC WiFi") and enable it's interface (click Save)
Go to Local Network and turn on DHCP, put a check in all Ethernet ports (click Save)
Go to Gateway and click Restart
Verify that the users are now online, as shown in the Devices are of the main menu