Roaming: How to force phones to roam

Quick fix list for roaming:

• Roaming needs to be enabled on your account BEFORE YOUR TRAVEL
• Your Spend Cap needs to be set BEFROE YOUR TRAVEL for sufficient credit for the daily charges
• Most phones can only use data on ONE SIM AT A TIME, if you have 2 SIMs (such as an eSIM and a physical SIM)
  • Ensure your phone is set to use your primary sim for mobile data
• Roaming needs to be enabled on the phone
• You may need to manually force the phone to try joining a local network (which will fail), then revert to "auto" network
• You may need to read and apply a settings message sent to your phone to enable roaming on the specific zone
• You may need to completely power off the phone, then turn on

Apple devices (iPhone)

The following tips are direct from Apple's own support pages.

See https://support.apple.com/en-gb/109037 & https://support.apple.com/en-gb/109324 & https://support.apple.com/en-gb/109317

Settings > General > Date & Time > Set Automatically: ON

Tap the airplane icon to set Airplane Mode: ON [wait 60 seconds] Set Airplane Mode: OFF

Settings > Mobile Data | [Tap appropriate SIM if dual SIM] > Mobile Data: ON > Mobile Data Options > Data Roaming: ON

Settings > General > About. Follow the onscreen instructions to install your network provider update (if any).

Go to SMS messages and read/accept network message (if any)

Power phone OFF then turn ON

If still experiencing issues then you may have a Spend Cap that needs removing; this can only be modified Mon-Fri 09:00-17:00 UK time, and can take a couple of hours to take effect; contact us to get this checked.

Android devices (Samsung/Google)

The following tips are direct from Samsung's own support pages, and will be similar for most Android phones.

See https://www.samsung.com/uk/support/mobile-devices/how-do-i-change-the-date-and-time/ & https://www.samsung.com/uk/support/mobile-devices/how-do-i-turn-international-data-roaming-on-or-off-on-my-samsung-galaxy-device/ & https://www.samsung.com/uk/support/mobile-devices/how-do-i-enable-or-disable-mobile-data/ & https://www.samsung.com/uk/support/mobile-devices/how-do-i-manually-select-a-network-on-my-samsung-galaxy-device/

Settings > General management > Date and time > Automatic date and time: ON | Automatic time zone: ON

Settings > Flight mode: ON [Wait 60 seconds] Flight mode: OFF

Settings > Connections > Mobile Networks > Data Roaming: ON

Settings > Connections > Data usage > Mobile data: ON

Settings > Connections > SIM manager > Mobile data: [Select SIM to use for data]

Go to SMS messages and read/accept network message (if any)

Tip: Manually force a network, then revert to automatic

Settings > Connections > Mobile networks > [tap tab for appropriate SIM 1 or 2] > Select automatically: OFF

• Wait for phone to find list of networks, and tap any network (this will likely fail)
• Repeat the above steps, but this time set "Select automatically: ON"

Power phone OFF then turn ON

If still experiencing issues then you may have a Spend Cap that needs removing; this can only be modified Mon-Fri 09:00-17:00 UK time, and can take a couple of hours to take effect; contact us to get this checked.