Overview: How to run Apple diagnostics on an Apple Mac mini or laptop
Official instruction here: https://support.apple.com/en-us/102550
Step 1a: Hold power/touchID for 20 secs
Ensure the Mac mini or laptop is powered OFF. Hold the Touch ID (or power button on Mac mini) for around 20 seconds until the options menu appears
Step 1b: Hold Command ⌘ +D until Diagnostics load
Hold Command (⌘) + D on your keyboard until the Diagnostics loads, which could take up to 60 seconds
Step 2: Run Diagnostics offline
After selecting language and agreeing to Apple's T&Cs, choose to Run Offline Diagnostics
Step 3: Record result code, Shut Down
Wait until the Diagnostics have completed. The Diagnostics will always return a result code, even on healthy hardware; please note the result and pass this info to your support team, then Shut Down the system.
Further troubleshooting: Boot from USB stick
There are some situations, such as a corrupted disk, where the above Diagnostics will not run. In such situations it is possible to create a USB stick which will boot and run the Diagnostics - this can even retore a corrupted disk back to a working state so may be worth the effort. Detailed instructions are available from Apple, or ready to download from 3rd-parties such as here: https://github.com/upekkha/AppleHardwareTest
Use another (working) Mac to recover even from bad firmware
How to revive or restore Mac firmware: See official Apple guide at https://support.apple.com/en-gb/108900
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