WAVE app

With our WAVE app you can use your phone service even without a hardware phone; there are apps for mobile (iPhone and Android/Samsung), tablets/iPads, laptops/MacBooks, and desktop computers.

Step 1: Get the app from https://fw.gdms.cloud/wave/download/

We suggest starting with the mobile app for iPhone or Android (Samsung and others)

Step 2: Log into the web portal to generate a QR code

We will have emailed you instructions for login to the web portal, such as https://btwave.co.uk

You can actually make and receive calls right away from with the browser, even without installing any apps. You will likely find the apps more convenient, especially is using a mobile device.

Once logged in click the top-left icon (your initials) and click the QR code button: to display the QR code

...now launch the app on your phone and click the scan icon (top-left) to scan the QR code on your computer.

ADDITIONAL STEPS: Ensure app has permissions

It's worth checking that your phone has granted the full set of permission to the WAVE app. 

For Apple iPhone see https://support.apple.com/en-gb/guide/iphone/iph251e92810/ios

For Android (Samsung/others) see https://support.google.com/android/answer/9431959?hl=en

Recommended permissions are:

• Camera

• Mic

• Notifications

• Phone

• Contacts

• Music & audio

• Photos & video

Further tips: Dial *97 to record your own voicemail, or check the full user guide at https://documentation.grandstream.com/knowledge-base/wave-mobile-application-android-ios-user-guide/