Cloud Voice

Fully hosted VoIP system, no hardware PBX required. Articles include handset user guides.

Number porting form (CLoA)
When a customer is ready to move their existing phone number into Cloud Voice, they will need to sign a CLoA (Customer Letter of Authority) form. Several sc...
Sun, 30 Aug, 2020 at 7:46 PM
Yealink T46S handset guide
When a customer orders a handset it is configured for a specific user and pre-configured at the central BT Wholesale warehouse, then shipped the next day di...
Wed, 6 Feb, 2019 at 4:57 PM
Voice recordings app
The Cloud Voice portal allows you to upload greetings, menus, information announcements and music on hold. The format should be: CCITT u-Law WAV with 8k...
Thu, 18 Apr, 2019 at 7:57 PM
Provision Cisco ATA with Cloud Voice
Overview: In order to cater for legacy devices (fax machines, warehouse telephone alarms and so on) we have enabled the use of Cisco SPA 112 hardware. This ...
Tue, 8 Sep, 2020 at 4:25 PM
Cloud Voice - mobile app + web portal
Overview: The easy-to-use app for iPhone and Android smartphones allows rich features alongside simply calling in/out. Works on WiFi, 5G, 4G and even 3G net...
Thu, 30 Jan, 2020 at 10:52 PM
Easy call divert using just the keypad
Cloud Voice users can set call forwarding via the portal https://voice.ispcloud.co.uk/businessportal as seen here: ...but an easier and faster way is ...
Thu, 20 Jun, 2019 at 3:02 PM
Compatible handsets for Cloud Voice
All of the following existing hardware (obtained from a 3rd party, not Cloud Voice) can be used with Cloud Voice; we can supply a special firmware so that t...
Wed, 25 Mar, 2020 at 9:51 PM
Automatic call recording
Overview: if you have purchased the optional "Cloud call recording" feature then this article will help you get up and running quickly. Voice reco...
Mon, 16 Mar, 2020 at 8:52 AM
Firewall requirements
Genrally Cloud Voice will "just work", so if you are experiencing issues you may find this artcile helpful. The phone app for iPhone and Android s...
Thu, 9 Jul, 2020 at 5:10 PM
Yealink T42S handset guide
When a customer orders a handset it is configured for a specific user and pre-configured at the central BT Wholesale warehouse, then shipped the next day di...
Tue, 3 Nov, 2020 at 11:03 AM