All of the following existing hardware (obtained from a 3rd party, not Cloud Voice) can be used with Cloud Voice; we can supply a special firmware so that the hardware behaves exactly like hardware ordered directly from Cloud Voice. If you supply the serial number and the MAC address (printed on base) then we'll send a custom firmware for that device.
Built on an enterprise-class platform
Most recent list (updated January 2021)
| Make | Model | Type | Notes |
|---|---|---|---|
BT/Cisco | Webex for Apple iPhones/iPads https://apps.apple.com/gb/app/cisco-webex-teams/id833967564 | Mobile app | License included |
| Webex for Android phone/tablets https://play.google.com/store/apps/details?id=com.cisco.wx2.android&hl=en_GB&gl=US | Mobile app | License included | |
| Webex for MacBooks and Windows computers https://www.webex.com/webexfromserviceproviders-downloads.html | Software app | License included | |
| Algo 8180 G2 | 8180 G2 | Public alert loud speaker | Link |
| Cisco | SPA-112 / 191 | ATA adapter | |
| SPA-122 /192 | ATA adapter (2 port) | ||
| SPA-501/2/4/8/9G | Desk phone | ||
| SPA-512/514G | Desk phone | ||
| SPA-525 | Desk phone (colour LCD) | Link | |
| Panasonic | KX-TGP500 | Cordless DECT | |
| Polycom | Soundpoint IP 321/331/335 S | Desk phone | |
| Soundpoint IP 450/650 S | Desk phone | ||
| Soundstation IP 5000/6000/7000 S | Conference speaker phone | ||
| Trio 8500/8800 | Conference speaker phone | ||
| VVX 150 VDM | Desk phone | ||
| VVX 1500 | Video phone | ||
| VVX 201/250 VDM | Desk phone | ||
| VVX 300/301/310 & 310 VDM | Desk phone | ||
| VVX 400/410/411 & 411 FS/VDM | Desk phone (colour LCD) | ||
| VVX 500/600/601 & 601 FS/VDM | Desk phone (colour LCD) | ||
| Yealink | CP860/CP920 | Conference speaker phone | |
| T23/23G T31G T40G/40P T41P | Desk phones | ||
| T42 VDM/42G/42S VDM | Desk phone | ||
| T43U VDM | Desk phone | ||
| T46 VDM/46G/46G FS/46S FS/46S VDM | Desk phone (colour LCD) | ||
| T48 VDM/48G/48G FS/48S FS/48S VDM | Desk phone (colour LCD) | ||
| T53 VDM/53W VDM | With WiFi option | ||
| T54W VDM | ...with larger colour LCD | ||
| T57W VDM | 7" touch-screen with WiFi | ||
| T58W Pro VDM | 7" touch-screen with WiFi and unique wire-free handset | ||
| W60/W80/W90 (Handsets w52H/w56H/56H/57R/59R/73H/78H) | Cordless DECT (colour LCD) |
Polycom IP5000
conferencing (for small rooms)
Polycom IP7000
conferencing (mic pickup over 6 m away)
Yealink CP920
conferencing (mic pickup over 6 m away)
Ideal for large rooms
Polycom VVX 301
Greyscale display
10/100 PoE
Non PoE power supply available as separately
Polycom VVX 601
4.3" colour touch screen
2 x USB
10/100/1000 PoE + additional port for PC
Non PoE power supply available as separately
Polycom VVX 411
3.5" colour touch screen
1 x USB
10/100/1000 PoE + additional port for PC
Non PoE power supply available as separately
Yealink T23G - ► Download PDF
Mono LCD display
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Yealink T31G - ► Download PDF
2.3" mono LCD display
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Note: "VDM" - supports full remote management via the Cloud Voice platform. All models auto provision and can be remotely rebooted. See additional article here
Yealink T40G/S/P & T41P - ► Download PDF
2.3" mono LCD display
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Note: "S" model supports full remote management via the Cloud Voice platform. Other models, such as "G" are also supported, but phone management is via the phone GUI or handset keypad/screen. All models auto provision and can be remotely rebooted.
Yealink T42S (with optional Bluetooth dongle support)
Greyscale display | DECT dongle support? ✅
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Note: "S" model supports full remote management via the Cloud Voice platform. Other models, such as "G" are also supported, but phone management is via the phone GUI or handset keypad/screen. All models auto provision and can be remotely rebooted.
Yealink T43G - ► Download PDF
2.3" mono LCD display | DECT dongle support? ✅
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Note: Auto provision and can be remotely rebooted.
Yealink T46S - ► Download PDF (with optional Bluetooth dongle support)
4.3" colour display | ✎ editable wallpaper
10/100/1000 PoE + additional port for PC
Non PoE power supply available as separately
Note: "S" model supports full remote management via the Cloud Voice platform. Other models, such as "G" are also supported, but phone management is via the phone GUI or handset keypad/screen. All models auto provision and can be remotely rebooted.
Yealink T48S (with optional Bluetooth dongle support)
7" colour touch-screen display | ✎ editable wallpaper
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately
Note: "S" model supports full remote management via the Cloud Voice platform. Other models, such as "G" are also supported, but phone management is via the phone GUI or handset keypad/screen. All models auto provision and can be remotely rebooted.
Yealink T53W - ► Download PDF
3.7" adjustable LCD | DECT dongle support? ✅
? WiFi (2.4 & 5Ghz) & Bluetooth
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately.
T53 model avaialble, without WiFi. All models auto provision and can be remotely rebooted.
Yealink T54W - ► Download PDF
4.3" adjustable full-colour LCD | ✎ editable wallpaper
? WiFi (2.4 & 5Ghz) & Bluetooth | DECT dongle support? ✅
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately.
With auto provision and can be remotely rebooted.
Yealink T57W - ► Download PDF
7" adjustable full-colour touchscreen | ✎ editable wallpaper
? WiFi (2.4 & 5Ghz) & Bluetooth | DECT dongle support? ✅
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately.
With auto provision and can be remotely rebooted
Yealink T58W Pro - ► Download PDF
7" adjustable full-colour touchscreen | ✎ editable wallpaper
? WiFi (2.4 & 5Ghz) & Bluetooth | DECT dongle support? ✅
10/100/1000 PoE + additional port for PC
Non PoE power supply available separately.
With auto provision and can be remotely rebooted
Unique wire-free Bluetooth handset, auto-charging
Yealink BT41 - ► Download PDF
Bluetooth dongle to allow Bluetooth headsets to connect.
Compatible with: T41S; T42S/U; T43U; T46S/G; /T48S/G/U.
Yealink W52P - ► Download PDF
Kit includes:
1 x base station (10/100; power adapter included, or use PoE)
1 x W52H handset + belt clip (1.8" colour display; 10 h talk, 100 h standby)
1 x charging cradle
2 x power adapters (1 for base, 1 for USB cradle)
Note: up to 4 additional W52H handsets can be ordered for each base station, allowing 5 simultaneous calls. Alternatively, mix and match handsets - some identical, some independent (Example. Line 1: 3 handsets sharing. Line 2 & 3: dedicated handsets)
Yealink W53P - ► Download PDF
Kit includes:
1 x W60B base station (10/100; power adapter included, or use PoE)
1 x W53H handset + belt clip (1.8" colour display; 18 h talk, 200 h standby)
1 x charging cradle
2 x power adapters (1 for base, 1 for USB cradle) | DECT? ✅
Note: up to 7 additional W56H/W53 handsets can be ordered for each base station, allowing 8 simultaneous calls. Alternatively, mix and match handsets - some identical, some independent (Example. Line 1: 3 handsets sharing. Line 2 & 3: dedicated handsets)
Yealink W60 - ► Download PDF
Kit includes:
1 x W60B base station (10/100; power adapter included, or use PoE )
1 x W56H handset + belt clip (2.4" colour display; 18 h talk, 240 h standby)
1 x charging cradle
2 x power adapters (1 for base, 1 for USB cradle) | DECT? ✅
Note: up to 7 additional W56H/W53 handsets can be ordered for each base station, allowing 8 simultaneous calls. Alternatively, mix and match handsets - some identical, some independent (Example. Line 1: 3 handsets sharing. Line 2 & 3: dedicated handsets)
See PDF at end of article for detailed instructions
Yealink W80 - multi-cell system- ► Download PDF
Features:
Multi-cell system for seamless in-call roaming around facility
Up to 100 parallel calls (8 per W80 base unit)
Managed by dedicated W80DM (Device Manager)
Note: up to 7 additional W56H/W53 handsets can be ordered for each base station, allowing 8 simultaneous calls. Alternatively, mix and match handsets - some identical, some independent (Example. Line 1: 3 handsets sharing. Line 2 & 3: dedicated handsets)
Yealink W53H
Additional handset for use with W60/W80 base station
1 x W53H handset (1.8" colour display; 18 h talk, 200 h standby)
1 x charging cradle
1 x power adapter
1 x belt clip
Each handset can be registered with 4 different W60B base stations, allowing roaming without dedicated W80DM management unit.
Yealink W56H
Additional handset for use with W60/W80 base station
1 x W56H handset (2.4" colour display; 18 h talk, 240 h standby)
1 x charging cradle
1 x power adapter
1 x belt clip
Each handset can be registered with 4 different W60B base stations, allowing roaming without dedicated W80DM management unit.
Yealink W59R - Ruggedized (construction sites, factories and warehouses)
Additional handset for use with W60/W80 base station
1 x W59R handset (2.4" colour display; 18 h talk, 240 h standby)
1 x charging cradle; 1 x power adapter; 1 x belt clip
Cisco SPA-112/122 & ATA-191/192
VoIP/Phone adapter
2 x RJ11 for PSTN phones
1 x internet "in"
1 x internet "out" (for a PC)
Note: we do not supply this item, but we can provide a custom firmware to allow this item to be used with Cloud Voice
Mobile app: The Cloud Voice service can also be integrated to most iPhone and Android mobile phones! Just download the app, sign in, and it's up and running on both WiFi and 3G/4G/5G roaming. See our simple guide here: https://internetservices.freshdesk.com/en/support/solutions/articles/5000817971
Headsets
Any headsets for the above phone models are compatible. Additionally, and more commonly, USB headsets allow calling directly with the included "Office UC for Desktop" software (Apple Mac and PC versions) - see https://internetservices.freshdesk.com/en/support/solutions/articles/5000817971-cloud-voice-mobile-app-web-portal
Our recommendation: EPOS I SENNHEISER ADAPT 460T
- 14 hours continue call time, 2 hour charge
- Multi-microphone advanced design with exceptional noise cancellation
- Ideal for voice and certified for Microsoft Teams too
- Bluetooth 5.0 (comes with dedicated BT USB adapter)
- In addition to office spaces (20m distance), can be linked to mobile phones for on-the-go calls
- More info... PDF: Full specifications
- Website: https://www.eposaudio.com/en/gb/enterprise/products/adapt-460-bluetooth-headset-1000204
Other USB headsets
Any USB headset will work with Cloud Voice, even "economy" tier, although we do recommend one with at least some noise cancelling ability. For example, this EPOS I SENNHEISER ADAPT SC 130 unit is in the c.£30 range and includes Sennheiser Voice Clarity and noise-cancelling microphone. USB C (older computers may require a USB-C to USB3.0 adapter)
Resources
Please see attached documents containing detailed instructions. "White label" (unbranded) manuals for all of the above handsets are available via your account manager.
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