Overview: Quickly and simply configure a new Polycom handset to register itself with Cloud Voice and auto-provision. If you are part of the IT admin team, we also show how to "add" the device to Cloud Voice prior to actual provisioning.
In this article we will use screenshots from a Yealink VVX. Compatible handsets are listed at https://internetservices.freshdesk.com/en/support/solutions/articles/5000825025-compatible-handsets-for-cloud-voice
Step 1: add the device to the Cloud Voice admin portal
If you are IT admin, see section at bottom of article. If you are a user that has been given this phone you can safely assume that this step has already been done for you, and you can proceed straight to step 2.
Connect the phone as required and power on.
Locate the private IP address of the phone and enter this into your Internet browser on a PC ensuring it is connected to the same LAN.
The Web Configuration tool will prompt for a password. Enter the default admin password 456.
A page similar to the below should be displayed:
Click the Settings tab on the top menu and then click the Provisioning Server link.
Select the Server Type as HTTPS from the drop down box.
Replace the contents of the field “Server Address” with the following https://dm.yourwhc.co.uk/dms/phone
Click Save.
Reboot the phone and it will now redirect to the Cloud Voice provisioning servers to collect its configuration. The device may power cycle several times whilst installing software and processing its configuration.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article